Privacy Policy

This Privacy Policy explains how Language Leap processes personal data in connection with its website, course inquiries, enrolment, and language course services in Switzerland and online.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Purposes of Processing

We process personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled group lessons, support guided practice, prepare written learning plans and progress summaries, handle payments, maintain records, operate the website, secure systems, and meet legal and accounting obligations. We may also use data to communicate about course administration and service updates.

Processing is limited to what is reasonably necessary for the website and course relationship.

Service Providers and Partners

We may share personal data with service providers and other operational partners that support hosting, communication, scheduling, payment processing, technical maintenance, and online lesson delivery. These recipients may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.

Operational recipients receive only the information needed for their assigned function.

Legal Disclosures

We may disclose personal data where required to comply with legal obligations, lawful requests, court orders, or other binding public authority requirements. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our users, staff, and operations.

Legal disclosure is limited to what is necessary and proportionate in the circumstances.

01 · Collection

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, communication content, and technical data generated when the website or online lessons are used. Where needed for course administration, we may also process learning progress information, written learning plan records, and periodic progress summaries.

The categories of data collected depend on the inquiry, enrolment, and course support requested.

02 · Sources

Sources of Data

We receive personal data from website forms, email, telephone, online consultation, booking and enrolment communications, and during classroom or online course administration. We also generate internal records from scheduling, attendance, progress review, and technical logs that support security, troubleshooting, and service delivery.

Most data is provided directly by the user; some data is created during service use or support handling.

03 · Cookies

Types of Cookies

The site may use essential cookies, functional cookies, and limited analytics or performance cookies. Essential cookies support page navigation, form handling, and security. Functional cookies help remember basic preferences. Analytics or performance cookies, if used, help us understand site use and improve reliability.

Cookie use is limited to operational and functional purposes, with no unnecessary tracking intended.

04 · Controls

Cookie Controls

We use standard cookie controls for essential site operation and, where applicable, for basic usage analysis and session handling. Users can usually block or delete cookies through their browser settings or device controls. If cookies are disabled, parts of the site or online booking process may be affected.

Browser settings can limit cookies, but some site functions may not work as intended.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, restriction of certain processing, or information about how their data is used. Where processing is based on consent, consent may be withdrawn for future processing.

Available rights depend on the applicable legal basis and any statutory exceptions.

Requests

How to Make a Request

To exercise a privacy right, the request should identify the relevant data or interaction and include enough information for us to verify the requester. We may ask for additional details if needed to protect confidentiality or to confirm the scope of the request. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Retention of Data

We retain personal data for the period necessary to manage inquiries, enrolment, course delivery, accounting, dispute handling, and legal compliance. After that, data is deleted, anonymized, or archived in a restricted form where retention is still required by law or for legitimate recordkeeping.

We keep data only for as long as it is needed for the stated purpose or for legal and operational reasons.

Policy Updates

Policy Changes

This policy may be updated to reflect changes in our services, website functions, legal requirements, or operational practices. The revised version takes effect when published unless a different effective date is stated. Users should review the policy from time to time to stay informed about current data handling practices.

We keep the policy under review and note significant changes when they affect how data is handled.